SHIPPING & DELIVERY POLICY
Last updated May 25, 2023
This Shipping & Delivery Policy is part of our Terms of Sale (“Terms”) and should be therefore read alongside our main Terms: https://acm-engravings.co.uk/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard delivery and 3-5 working days shipping on Orders over £40 qualify for free delivery in the UK only.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
| £40 or over qualify for free delivery * | UK Standard Delivery 3 to 5 working days | * UK Special Delivery next day |
| £40 or over qualify for free delivery * | Free delivery in the UK | * £ 7.5 fee for the next day delivery in the UK |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms. Once your order is packaged, we will send an email with your tracking information and/or any other related info in regard to your purchase.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Standard delivery of 3-5 working days shipping is not valid on international orders. So, it might take a bit longer depending on the origin of your country’s delivery address.
For information about the customs process:
Email contact@acm-engravings.co.uk
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
- Orders cannot be shipped to P.O. boxes.
- Orders only ship on business days, which are: Monday – Friday.
- To ensure next-day delivery (Special delivery *) in the UK, orders must be placed by 3 pm EST.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
DO YOU OFFER NEXT-DAY DELIVERY * IN THE UK?
The short answer is YES we do. We only offer addresses in the United Kingdom for next-day delivery *.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://acm-engravings.co.uk/returns-and-refunds/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: contact@acm-engravings.co.uk
Online contact form: https://acm-engravings.co.uk/contact-us/